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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | B | X | S | A | U |
| T | C | O | N | F | I | D | E | N | C | E | E | S | P | T |
| N | C | I | S | U | O | E | T | R | U | O | C | E | P | N |
| E | O | N | V | U | E | N | J | O | M | R | I | N | R | O |
| M | U | O | E | R | R | L | Q | N | S | O | O | L | E | I |
| G | N | I | R | E | E | I | U | E | F | T | V | U | C | T |
| D | T | T | I | S | X | S | G | G | O | C | F | F | I | A |
| E | A | C | F | O | T | T | R | D | Z | A | O | E | A | C |
| L | B | A | I | L | R | E | E | E | S | F | E | C | T | I |
| W | I | F | C | U | A | N | E | L | M | W | N | R | I | N |
| O | L | S | A | T | M | I | T | W | I | O | O | U | O | U |
| K | I | I | T | I | I | N | I | O | L | W | T | O | N | M |
| C | T | T | I | O | L | G | N | N | E | L | U | S | U | M |
| A | Y | A | O | N | E | Y | G | K | S | S | I | E | U | O |
| X | H | S | N | T | N | A | H | C | R | E | M | R | Y | C |
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