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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| S | Q | N | O | I | T | A | C | I | N | U | M | M | O | C |
| J | S | A | T | I | S | F | A | C | T | I | O | N | U | R |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | E | C | I | O | V | F | O | E | N | O | T | L | L | N |
| N | E | E | W | O | W | F | A | C | T | O | R | T | G | E |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | G |
| H | N | S | T | M | S | U | O | E | T | R | U | O | C | D |
| C | E | E | Y | J | P | G | R | E | E | T | I | N | G | E |
| R | D | L | O | L | I | S | T | E | N | I | N | G | I | L |
| E | I | I | Y | Q | E | X | T | R | A | M | I | L | E | W |
| M | F | M | E | R | E | S | O | L | U | T | I | O | N | O |
| N | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| O | O | I | O | J | E | C | N | A | R | U | S | S | A | K |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | Y |
| E | E | Y | N | O | I | T | A | I | C | E | R | P | P | A |
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