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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | M | N | O | I | T | A | C | I | N | U | M | M | O | C |
| N | O | I | T | C | A | F | S | I | T | A | S | J | U | O |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | E | C | I | O | V | F | O | E | N | O | T | S | I | A |
| N | E | H | F | E | G | D | E | L | W | O | N | K | X | P |
| A | C | K | O | W | L | E | D | G | M | E | N | T | K | P |
| H | N | S | T | L | I | S | T | E | N | I | N | G | T | R |
| C | E | E | U | J | J | G | R | E | E | T | I | N | G | E |
| R | D | L | E | Q | A | S | U | O | E | T | R | U | O | C |
| E | I | I | D | M | E | X | T | R | A | M | I | L | E | I |
| M | F | M | D | R | E | S | O | L | U | T | I | O | N | A |
| A | N | S | V | X | R | O | T | C | A | F | W | O | W | T |
| B | O | I | Y | E | C | N | A | R | U | S | S | A | L | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| E | N | O | I | T | A | C | I | F | I | R | E | V | L | N |
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