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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | E | A | A | S | S | U | R | A | N | C | E | L | S | M |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | K |
| P | N | I | E | C | I | O | V | F | O | E | N | O | T | S |
| F | E | S | V | E | R | I | F | I | C | A | T | I | O | N |
| J | D | M | R | R | E | S | O | L | U | T | I | O | N | C |
| T | I | I | S | T | E | C | O | U | R | T | E | O | U | S |
| R | F | L | T | B | W | S | G | R | E | E | T | I | N | G |
| G | N | E | L | L | M | E | R | C | H | A | N | T | A | G |
| Q | O | S | D | G | N | I | N | E | T | S | I | L | S | E |
| A | C | K | O | W | L | E | D | G | M | E | N | T | Z | F |
| A | P | P | R | E | C | I | A | T | I | O | N | V | D | J |
| E | D | N | O | I | T | C | A | F | S | I | T | A | S | T |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| W | R | W | E | L | I | M | A | R | T | X | E | B | U | L |
| D | C | N | O | I | T | A | C | I | N | U | M | M | O | C |
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