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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| B | U | R | N | S | U | O | E | T | R | U | O | C | D | T |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| B | H | M | T | O | N | E | O | F | V | O | I | C | E | A |
| N | S | I | Q | O | E | X | T | R | A | M | I | L | E | T |
| O | U | L | L | B | M | E | R | C | H | A | N | T | T | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | H | S |
| V | J | S | Z | U | P | G | R | E | E | T | I | N | G | F |
| I | Z | G | N | I | N | E | T | S | I | L | O | H | O | A |
| M | A | S | S | U | R | A | N | C | E | N | K | K | O | C |
| N | L | N | O | I | T | A | I | C | E | R | P | P | A | T |
| N | O | I | T | A | C | I | F | I | R | E | V | F | K | I |
| V | E | C | N | E | D | I | F | N | O | C | W | I | R | O |
| Y | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| R | E | S | O | L | U | T | I | O | N | G | A | S | M | E |
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