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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| G | U | A | C | K | O | W | L | E | D | G | M | E | N | T |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | S | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | U | R | O | T | C | A | F | W | O | W | N | W | T |
| O | R | R | Q | O | M | E | R | C | H | A | N | T | C | I |
| L | A | A | E | G | D | E | L | W | O | N | K | G | F | S |
| U | M | N | Z | I | F | G | R | E | E | T | I | N | G | F |
| T | I | C | S | E | L | I | M | S | W | B | I | O | O | A |
| I | L | E | E | I | G | S | U | O | E | T | R | U | O | C |
| O | E | N | O | I | T | A | I | C | E | R | P | P | A | T |
| N | O | I | T | A | C | I | F | I | R | E | V | O | Y | I |
| T | L | D | K | X | G | N | I | N | E | T | S | I | L | O |
| U | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| O | B | E | C | N | E | D | I | F | N | O | C | J | I | E |
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