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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| D | S | A | T | I | S | F | A | C | T | I | O | N | K | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| O | Z | F | A | P | P | R | E | C | I | A | T | I | O | N |
| N | O | I | T | A | C | I | F | I | R | E | V | I | N | G |
| E | N | O | I | T | U | L | O | S | E | R | T | G | F | R |
| O | E | L | I | M | A | R | T | X | E | A | A | A | I | E |
| F | N | Y | T | A | I | H | T | S | C | S | P | S | D | E |
| V | G | C | Y | U | Q | N | R | I | U | S | P | E | E | T |
| O | U | C | N | E | A | E | N | O | C | W | D | L | N | I |
| I | T | G | Y | H | M | U | E | L | M | R | P | I | C | N |
| C | P | X | C | O | M | T | S | S | W | M | P | M | E | G |
| E | T | R | T | M | R | G | N | I | N | E | T | S | I | L |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | C | O | S | V | E | C | N | A | R | U | S | S | A |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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