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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | S | R | X | F | E | C | N | A | R | U | S | S | A | G |
| A | U | E | E | X | T | R | A | M | I | L | E | P | N | N |
| C | T | S | N | S | M | I | L | E | S | W | P | L | O | O |
| C | N | O | T | U | O | K | P | O | G | R | E | I | I | I |
| O | E | U | O | O | M | L | P | Y | E | R | M | S | T | T |
| U | M | R | N | C | M | E | U | C | T | E | Y | T | A | A |
| N | G | C | E | O | R | E | I | T | R | I | Q | E | C | C |
| T | D | E | O | I | O | A | R | C | I | X | K | N | I | I |
| A | E | F | F | L | T | T | H | S | I | O | K | I | N | F |
| B | L | U | V | I | Q | A | Z | C | E | U | N | N | U | I |
| I | W | L | O | G | N | I | T | E | E | R | G | G | M | R |
| L | O | N | I | T | S | D | C | K | N | V | V | X | M | E |
| I | K | E | C | O | U | R | T | E | O | U | S | I | O | V |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | O |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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