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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| M | C | O | N | F | I | D | E | N | C | E | W | I | E | E |
| C | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| L | I | S | T | E | N | I | N | G | H | S | I | I | N | O |
| N | O | I | T | A | C | I | F | I | R | E | V | E | A | I |
| W | N | O | I | T | U | L | O | S | E | R | U | W | R | T |
| O | E | L | I | M | A | R | T | X | E | N | W | A | U | C |
| W | W | T | C | W | S | H | T | S | M | I | L | E | S | A |
| F | E | T | N | A | H | C | R | E | M | P | B | T | S | F |
| A | U | U | S | U | O | E | T | R | U | O | C | I | A | S |
| C | C | L | M | R | M | G | R | E | E | T | I | N | G | I |
| T | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| O | N | S | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| Y | U | N | O | I | T | A | I | C | E | R | P | P | A | W |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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