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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | L | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | O | Z | S | M | M | S | O | G | Y | G | D | O |
| C | C | S | I | K | E | V | G | Y | U | N | N | N | T | V |
| C | O | O | T | N | L | W | O | L | R | I | T | O | N | E |
| O | M | U | C | O | I | J | D | A | T | N | N | I | E | R |
| U | M | R | A | W | M | P | H | E | E | E | A | T | M | I |
| N | U | C | F | L | S | E | E | L | O | T | H | U | G | F |
| T | N | E | S | E | G | R | R | F | U | S | C | L | D | I |
| A | I | F | I | D | G | N | V | S | S | I | R | O | E | C |
| B | C | U | T | G | V | O | O | N | E | L | E | S | L | A |
| I | A | L | A | E | I | S | G | P | T | R | M | E | W | T |
| L | T | N | S | C | X | K | H | A | N | P | V | R | O | I |
| I | I | E | E | X | T | R | A | M | I | L | E | I | K | O |
| T | O | S | T | E | C | N | E | D | I | F | N | O | C | N |
| Y | N | S | R | B | E | C | N | A | R | U | S | S | A | E |
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