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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| T | U | A | C | K | O | W | L | E | D | G | M | E | N | T |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| J | A | S | T | O | N | E | O | F | V | O | I | C | E | A |
| L | L | U | R | O | T | C | A | F | W | O | W | O | E | T |
| I | T | R | E | X | M | Y | P | N | V | G | K | U | C | I |
| S | O | A | E | G | D | E | L | W | O | N | K | R | N | S |
| T | B | N | B | L | M | E | R | C | H | A | N | T | E | F |
| E | L | C | S | E | L | I | M | S | Y | A | H | E | D | A |
| N | U | E | V | G | N | I | T | E | E | R | G | O | I | C |
| I | N | O | I | T | U | L | O | S | E | R | J | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| G | E | L | I | M | A | R | T | X | E | I | I | I | O | O |
| L | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| N | O | I | T | A | I | C | E | R | P | P | A | J | I | E |
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