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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| P | K | G | N | G | R | E | E | T | I | N | G | R | S | C |
| A | N | I | O | N | E | V | H | N | W | S | B | E | U | A |
| P | O | G | I | O | L | A | S | E | L | I | M | S | U | C |
| P | I | N | T | I | I | F | E | M | B | R | T | O | V | C |
| R | T | I | A | T | M | P | C | G | E | O | O | U | F | O |
| E | A | N | C | U | A | V | N | D | M | T | N | R | C | U |
| C | C | E | I | L | R | J | A | E | E | C | E | C | O | N |
| I | I | T | F | O | T | T | R | L | R | A | O | E | U | T |
| A | N | S | I | S | X | S | U | W | C | F | F | F | R | A |
| T | U | I | R | E | E | G | S | O | H | W | V | U | T | B |
| I | M | L | E | R | J | B | S | K | A | O | O | L | E | I |
| O | M | V | V | Y | A | S | A | C | N | W | I | N | O | L |
| N | O | I | Y | T | F | R | N | A | T | V | C | E | U | I |
| P | C | O | N | F | I | D | E | N | C | E | E | S | S | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | Y | Y |
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