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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | H | R | S | U | P |
| T | C | O | N | F | I | D | E | N | C | E | E | S | V | G |
| N | C | I | J | S | E | L | I | M | S | X | C | E | E | N |
| E | O | O | V | Y | R | Q | I | O | C | T | I | N | R | O |
| M | U | I | U | R | G | N | L | L | V | R | O | L | I | I |
| G | N | G | T | R | E | U | P | D | M | A | V | U | F | T |
| D | T | Z | N | A | T | S | Y | E | F | M | F | F | I | A |
| E | A | G | O | I | I | E | R | H | S | I | O | E | C | C |
| L | B | F | O | C | N | C | O | E | X | L | E | C | A | I |
| W | I | N | D | D | H | E | E | U | M | E | N | R | T | N |
| O | L | A | O | A | W | A | T | R | S | O | O | U | I | U |
| K | I | Y | N | P | W | F | O | S | P | J | T | O | O | M |
| C | T | T | R | W | W | I | S | D | I | P | J | S | N | M |
| A | Y | G | N | I | T | E | E | R | G | L | A | E | U | O |
| N | O | I | T | C | A | F | S | I | T | A | S | R | A | C |
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