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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| V | U | A | V | E | R | I | F | I | C | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | S | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | U | G | O | J | F | S | B | I | V | O | T | E | T |
| O | R | R | N | G | M | L | J | T | Q | U | G | N | C | I |
| L | A | A | I | D | N | E | A | F | R | W | F | A | N | S |
| U | M | N | T | N | K | I | R | T | W | Q | K | H | E | F |
| T | I | C | E | S | C | W | E | S | W | F | G | C | D | A |
| I | L | E | E | E | E | O | F | A | E | W | H | R | I | C |
| O | E | J | R | D | U | M | R | F | E | R | Q | E | F | T |
| N | K | P | G | S | M | I | L | E | S | F | V | M | N | I |
| T | P | Q | L | I | S | T | E | N | I | N | G | I | O | O |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| J | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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