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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| V | E | R | I | F | I | C | A | T | I | O | N | H | B | E |
| A | M | T | N | E | M | G | D | E | L | W | O | K | C | A |
| I | P | C | O | M | M | U | N | I | C | A | T | I | O | N |
| N | T | P | B | G | L | T | J | I | S | Z | V | S | N | L |
| O | E | T | R | P | R | R | A | S | S | R | S | U | F | I |
| I | L | N | R | E | Z | E | U | Q | E | R | E | O | I | S |
| T | I | A | U | H | C | R | E | S | F | M | L | E | D | T |
| U | M | H | D | S | A | I | R | T | J | K | I | T | E | E |
| L | A | C | B | N | G | E | A | J | I | U | M | R | N | N |
| O | R | R | C | T | M | S | W | T | I | N | S | U | C | I |
| S | T | E | Y | O | E | H | S | G | I | T | G | O | E | N |
| E | X | M | T | O | N | E | O | F | V | O | I | C | E | G |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| T | U | H | N | O | I | T | C | A | F | S | I | T | A | S |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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