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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | W | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | E | X | T | R | A | M | I | L | E | E | N | C |
| C | U | S | V | S | M | I | L | E | S | O | C | C | O | K |
| C | L | O | T | E | O | V | E | S | Q | I | M | N | I | O |
| O | G | U | O | O | R | L | B | J | Q | R | E | A | T | W |
| U | L | R | N | A | M | I | U | P | W | D | R | R | A | L |
| N | I | C | E | P | C | E | F | T | W | Y | C | U | C | E |
| T | S | E | O | E | X | R | R | I | I | H | H | S | I | D |
| A | T | F | F | V | T | D | G | S | C | O | A | S | N | G |
| B | E | U | V | G | Y | I | I | N | E | A | N | A | U | M |
| I | N | L | O | P | J | X | N | G | A | R | T | N | M | E |
| L | I | N | I | J | O | X | I | G | E | Y | V | I | M | N |
| I | N | E | C | O | U | R | T | E | O | U | S | I | O | T |
| T | G | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | I | S | A | T | I | S | F | A | C | T | I | O | N | E |
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