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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | C | A | S | A | T | I | S | F | A | C | T | I | O | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| S | O | I | U | A | D | C | O | U | R | T | E | O | U | S |
| S | N | P | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | L | X | R | E | S | O | L | U | T | I | O | N | J |
| R | I | K | F | T | E | X | T | R | A | M | I | L | E | W |
| A | D | F | X | L | I | S | T | E | N | I | N | G | M | J |
| N | E | H | K | V | U | G | R | E | E | T | I | N | G | K |
| C | N | T | N | E | M | G | D | E | L | W | O | K | C | A |
| E | C | T | N | A | H | C | R | E | M | G | L | N | S | B |
| O | E | Y | W | O | W | F | A | C | T | O | R | A | W | B |
| I | N | N | A | P | P | R | E | C | I | A | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | C | I | O | V | F | O | E | N | O | T | D | V | U | X |
| W | T | N | O | I | T | A | C | I | N | U | M | M | O | C |
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