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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| D | W | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | B |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| G | E | C | I | O | V | F | O | E | N | O | T | S | Y | N |
| N | E | O | R | O | T | C | A | F | W | O | W | U | G | O |
| I | C | U | X | W | B | N | B | T | M | L | T | R | R | I |
| N | N | R | K | N | O | W | L | E | D | G | E | A | E | T |
| E | E | T | N | A | H | C | R | E | M | Z | E | N | E | A |
| T | D | E | K | O | F | S | M | I | L | E | S | C | T | I |
| S | I | O | I | I | E | E | C | I | J | G | R | E | I | C |
| I | F | U | S | R | E | S | O | L | U | T | I | O | N | E |
| L | N | S | V | E | X | T | R | A | M | I | L | E | G | R |
| N | O | I | T | A | C | I | F | I | R | E | V | L | A | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | N | O | I | T | C | A | F | S | I | T | A | S | H | A |
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