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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| X | A | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | G |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | E | C | I | O | V | F | O | E | N | O | T | A | X | E |
| M | W | O | W | F | A | C | T | O | R | O | W | O | D | E |
| E | X | T | R | A | M | I | L | E | M | X | V | T | T | T |
| C | E | A | P | L | I | S | T | E | N | I | N | G | Q | I |
| N | B | T | N | A | H | C | R | E | M | M | N | S | M | N |
| A | S | S | A | T | I | S | F | A | C | T | I | O | N | G |
| R | A | P | P | R | E | C | I | A | T | I | O | N | G | K |
| U | U | N | E | R | E | C | N | E | D | I | F | N | O | C |
| S | R | Z | V | E | R | I | F | I | C | A | T | I | O | N |
| S | Q | I | Z | N | O | I | T | U | L | O | S | E | R | M |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | V |
| E | C | O | U | R | T | E | O | U | S | M | I | L | E | S |
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