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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| Y | U | N | S | U | O | E | T | R | U | O | C | Z | I | M |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | E | M | T | I | L | I | S | T | E | N | I | N | G | G |
| C | C | I | R | O | T | C | A | F | W | O | W | T | E | R |
| I | H | L | G | K | M | A | S | S | U | R | A | N | C | E |
| O | S | E | B | H | T | E | C | J | E | E | E | A | N | E |
| V | U | S | R | I | D | L | R | I | P | J | E | H | E | T |
| F | J | K | J | J | O | I | V | S | N | X | J | C | D | I |
| O | E | L | I | M | A | R | T | X | E | U | B | R | I | N |
| E | N | O | I | T | U | L | O | S | E | R | M | E | F | G |
| N | O | I | T | A | C | I | F | I | R | E | V | M | N | D |
| O | G | F | A | P | P | R | E | C | I | A | T | I | O | N |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | C |
| S | F | S | A | T | I | S | F | A | C | T | I | O | N | E |
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