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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | N | U | B | K | G | B | O | N | T | E | N | C |
| C | V | S | K | I | U | N | N | C | U | O | G | C | O | K |
| C | E | O | T | Y | N | O | I | S | R | I | N | N | I | O |
| O | R | U | O | O | I | W | T | E | T | T | I | A | T | W |
| U | I | R | N | E | M | L | E | L | E | U | N | R | A | L |
| N | F | C | E | L | E | E | E | I | O | L | E | U | C | E |
| T | I | E | O | I | R | D | R | M | U | O | T | S | I | D |
| A | C | F | F | M | C | G | G | S | S | S | S | S | N | G |
| B | A | U | V | A | H | E | G | F | E | E | I | A | U | M |
| I | T | L | O | R | A | R | C | X | I | R | L | P | M | E |
| L | I | N | I | T | N | Y | C | O | T | A | V | V | M | N |
| I | O | E | C | X | T | L | W | Z | I | R | D | I | O | T |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | M | S | A | T | I | S | F | A | C | T | I | O | N | E |
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