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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | X | T | R | A | M | I | L | E | S | M | I | L | E | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | I |
| S | O | I | E | C | I | O | V | F | O | E | N | O | T | Z |
| S | N | U | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | O | J | R | E | S | O | L | U | T | I | O | N | L |
| R | I | S | U | O | E | T | R | U | O | C | Q | A | X | B |
| A | D | J | B | L | I | S | T | E | N | I | N | G | P | K |
| N | E | J | K | L | C | G | R | E | E | T | I | N | G | L |
| C | N | A | C | K | O | W | L | E | D | G | M | E | N | T |
| E | C | T | N | A | H | C | R | E | M | R | Q | R | P | Y |
| A | E | W | R | O | T | C | A | F | W | O | W | U | Q | T |
| X | W | N | O | I | T | C | A | F | S | I | T | A | S | P |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| Y | N | O | I | T | A | I | C | E | R | P | P | A | U | V |
| Z | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
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