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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | V | A | N | G | R | E | E | T | I | N | G | R | A | C |
| T | N | P | O | N | E | E | S | C | H | E | I | E | U | A |
| N | O | P | I | O | L | G | S | E | L | I | M | S | F | C |
| E | I | R | T | I | I | N | Q | E | L | W | T | O | H | C |
| M | T | E | A | T | M | I | F | G | J | O | O | U | E | O |
| G | A | C | C | U | A | N | M | D | M | W | N | R | C | U |
| D | C | I | I | L | R | E | E | E | C | F | E | C | N | N |
| E | I | A | F | O | T | T | R | L | W | A | O | E | A | T |
| L | N | T | I | S | X | S | C | W | M | C | F | F | R | A |
| W | U | I | R | E | E | I | H | O | S | T | V | U | U | B |
| O | M | O | E | R | X | L | A | N | G | O | O | L | S | I |
| K | M | N | V | C | U | O | N | K | R | R | I | N | S | L |
| C | O | I | S | U | O | E | T | R | U | O | C | E | A | I |
| A | C | O | N | F | I | D | E | N | C | E | E | S | S | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | B | Y |
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