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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| X | U | V | E | R | I | F | I | C | A | T | I | O | N | M |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | M | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | E | J | O | N | C | O | L | I | J | O | N | E | T |
| O | R | R | G | J | M | B | M | T | O | U | S | A | C | I |
| L | A | C | X | N | H | E | A | C | R | T | E | R | N | S |
| U | M | H | B | Q | I | I | R | T | A | U | L | U | E | F |
| T | I | A | L | S | C | T | E | S | C | R | I | S | D | A |
| I | L | N | B | E | Q | O | E | C | E | P | M | S | I | C |
| O | E | T | R | H | U | W | V | E | Y | R | S | A | F | T |
| N | F | P | Q | S | U | M | T | M | R | G | V | W | N | I |
| U | P | L | I | S | T | E | N | I | N | G | E | I | O | O |
| A | C | K | O | W | L | E | D | G | M | E | N | T | C | N |
| C | O | M | M | U | N | I | C | A | T | I | O | N | M | E |
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