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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | R | G | N | I | T | E | E | R | G | N | A | K | U |
| A | U | E | S | M | I | L | E | S | E | N | O | P | N | T |
| C | Q | S | W | A | N | A | T | G | L | O | I | P | O | N |
| C | V | O | T | R | N | E | N | N | I | I | T | R | I | E |
| O | V | U | O | O | Y | G | A | I | M | T | A | E | T | M |
| U | D | R | N | T | M | D | H | N | A | U | C | C | A | G |
| N | A | C | E | C | G | E | C | E | R | L | I | I | C | D |
| T | S | E | O | A | E | L | R | T | T | O | F | A | I | E |
| A | S | F | F | F | G | W | E | S | X | S | I | T | N | L |
| B | U | U | V | W | M | O | M | I | E | E | R | I | U | W |
| I | R | L | O | O | T | N | D | L | F | R | E | O | M | O |
| L | A | N | I | W | A | K | U | B | N | D | V | N | M | K |
| I | N | E | C | O | U | R | T | E | O | U | S | I | O | C |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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