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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| T | U | V | E | R | I | F | I | C | A | T | I | O | N | F |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | A | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | S | P | O | Y | M | E | Z | U | H | T | O | E | T |
| O | R | S | G | P | M | W | R | G | H | N | I | U | C | I |
| L | A | U | L | R | R | E | C | A | A | Z | Q | R | N | S |
| U | M | R | S | U | E | E | R | H | Q | X | T | T | E | F |
| T | I | A | E | W | U | E | C | S | E | D | Z | E | D | A |
| I | L | N | L | J | F | R | T | I | E | S | J | O | I | C |
| O | E | C | I | Y | E | I | X | I | A | R | L | U | F | T |
| N | K | E | M | M | E | C | X | G | N | T | V | S | N | I |
| H | L | I | S | T | E | N | I | N | G | G | I | I | O | O |
| G | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | E |
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