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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | A | S | S | N | A |
| U | C | O | U | R | T | E | O | U | S | P | E | S | O | C |
| N | C | I | S | M | I | L | E | S | G | P | C | E | I | K |
| O | O | H | V | L | H | Z | H | N | R | R | I | N | T | O |
| I | U | I | A | R | D | C | I | T | O | E | O | L | A | W |
| T | N | K | T | A | E | N | A | T | L | C | V | U | C | L |
| A | T | V | Z | C | E | S | C | M | O | I | F | F | I | E |
| C | A | W | F | T | A | A | R | N | K | A | O | E | N | D |
| I | B | Z | S | L | F | F | F | E | W | T | E | C | U | G |
| F | I | I | S | W | W | I | S | X | M | I | N | R | M | M |
| I | L | E | O | L | D | J | P | I | W | O | O | U | M | E |
| R | I | W | F | E | E | T | E | B | T | N | T | O | O | N |
| E | T | T | N | A | H | C | R | E | M | A | D | S | C | T |
| V | Y | C | G | N | I | T | E | E | R | G | S | E | U | Y |
| N | E | J | N | O | I | T | U | L | O | S | E | R | O | C |
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