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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | R | R | Q | V | U | L | I | S | T | E | N | I | N | G |
| A | U | E | H | O | M | D | G | R | L | N | O | X | N | V |
| C | A | S | S | U | R | A | N | C | E | O | I | E | O | A |
| C | C | O | T | W | J | E | I | S | T | I | T | X | I | P |
| O | K | U | O | O | A | G | T | E | N | T | A | T | T | P |
| U | O | R | N | W | M | D | E | L | A | U | C | R | A | R |
| N | W | C | E | F | J | E | E | I | H | L | I | A | C | E |
| T | L | E | O | A | U | L | R | M | C | O | F | M | I | C |
| A | E | F | F | C | I | W | G | S | R | S | I | I | N | I |
| B | D | U | V | T | J | O | P | P | E | E | R | L | U | A |
| I | G | L | O | O | I | N | T | U | M | R | E | E | M | T |
| L | M | N | I | R | K | K | U | B | H | H | V | F | M | I |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | O |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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