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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| X | U | A | P | P | R | E | C | I | A | T | I | O | N | O |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| S | W | S | T | O | N | E | O | F | V | O | I | C | E | A |
| L | B | U | W | O | W | F | A | C | T | O | R | O | E | T |
| I | F | R | X | X | M | W | X | E | H | L | D | U | C | I |
| S | P | A | E | G | D | E | L | W | O | N | K | R | N | S |
| T | G | N | I | T | E | E | R | G | V | Z | G | T | E | F |
| E | D | C | S | E | L | I | M | S | A | R | B | E | D | A |
| N | M | E | R | C | H | A | N | T | E | E | B | O | I | C |
| I | N | O | I | T | U | L | O | S | E | R | E | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| G | I | C | E | L | I | M | A | R | T | X | E | I | O | O |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| C | O | M | M | U | N | I | C | A | T | I | O | N | H | E |
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