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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | M | C | T | O | N | E | O | F | V | O | I | C | E | B |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | J |
| N | O | I | T | A | I | C | E | R | P | P | A | R | B | K |
| L | U | G | V | E | R | I | F | I | C | A | T | I | O | N |
| I | R | E | D | R | E | S | O | L | U | T | I | O | N | O |
| S | T | N | N | Q | E | X | T | R | A | M | I | L | E | W |
| T | E | A | M | Q | B | S | M | I | L | E | S | N | P | L |
| E | O | I | M | W | O | G | R | E | E | T | I | N | G | E |
| N | U | C | O | N | F | I | D | E | N | C | E | N | B | D |
| I | S | T | N | A | H | C | R | E | M | Y | M | D | B | G |
| N | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
| G | Q | K | S | A | T | I | S | F | A | C | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| Y | E | C | N | A | R | U | S | S | A | F | V | I | U | R |
| R | O | N | O | I | T | A | C | I | N | U | M | M | O | C |
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