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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| R | V | S | R | O | T | C | A | F | W | O | W | N | A | E |
| B | E | S | E | E | C | N | E | D | I | F | N | O | C | T |
| N | R | E | C | C | T | S | M | I | L | E | S | I | C | N |
| O | I | N | I | N | N | M | E | X | X | Z | V | T | O | E |
| I | F | L | O | A | A | H | H | Z | G | R | G | C | U | M |
| T | I | U | V | R | H | E | Z | T | E | E | N | A | N | G |
| A | C | F | F | U | C | G | G | S | X | S | I | F | T | D |
| C | A | E | O | S | R | D | R | U | T | O | N | S | A | E |
| I | T | C | E | S | E | E | E | O | R | L | E | I | B | L |
| N | I | R | N | A | M | L | E | E | A | U | T | T | I | W |
| U | O | U | O | O | S | W | T | T | M | T | S | A | L | O |
| M | N | O | T | W | V | O | I | R | I | I | I | S | I | K |
| M | T | S | O | C | U | N | N | U | L | O | L | P | T | C |
| O | U | E | H | P | Q | K | G | O | E | N | A | V | Y | A |
| C | C | R | A | P | P | R | E | C | I | A | T | I | O | N |
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