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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| L | U | C | O | M | M | U | N | I | C | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | D | S | T | O | N | E | O | F | V | O | I | C | E | N |
| T | J | M | C | O | U | R | T | E | O | U | S | B | E | Q |
| C | A | U | F | J | M | E | R | C | H | A | N | T | C | E |
| A | N | A | P | P | R | E | C | I | A | T | I | O | N | C |
| F | G | N | I | T | E | E | R | G | P | A | D | D | E | N |
| W | B | N | S | E | L | I | M | S | F | Z | W | N | D | A |
| O | E | L | I | M | A | R | T | X | E | D | G | A | I | R |
| W | N | O | I | T | U | L | O | S | E | R | T | N | F | U |
| N | O | I | T | A | C | I | F | I | R | E | V | I | N | S |
| Z | R | L | I | S | T | E | N | I | N | G | E | I | O | S |
| X | R | T | N | E | M | G | D | E | L | W | O | K | C | A |
| D | N | O | I | T | C | A | F | S | I | T | A | S | W | E |
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