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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| D | E | A | P | P | R | E | C | I | A | T | I | O | N | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | C |
| O | P | A | C | O | U | R | T | E | O | U | S | I | O | L |
| N | O | I | T | A | C | I | F | I | R | E | V | M | N | L |
| E | N | O | I | T | U | L | O | S | E | R | M | E | F | G |
| O | E | L | I | M | A | R | T | X | E | U | Y | R | I | N |
| F | Y | K | O | O | I | P | D | S | N | G | M | C | D | I |
| V | T | S | R | T | Q | B | R | I | J | W | Y | H | E | T |
| O | O | E | S | K | B | E | C | U | V | E | N | A | N | E |
| I | Q | L | S | R | M | A | S | S | U | R | A | N | C | E |
| C | L | I | R | O | T | C | A | F | W | O | W | T | E | R |
| E | M | M | T | I | I | L | I | S | T | E | N | I | N | G |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| P | U | N | O | I | T | C | A | F | S | I | T | A | S | C |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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