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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| P | Q | N | O | I | T | A | C | I | N | U | M | M | O | C |
| K | A | T | O | N | E | O | F | V | O | I | C | E | U | I |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| U | S | N | X | E | E | L | I | M | A | R | T | X | E | E |
| O | U | R | E | M | M | Y | I | I | V | O | Z | I | C | S |
| E | R | U | H | N | X | G | U | Q | M | V | J | A | N | O |
| T | A | V | F | V | I | N | D | E | F | Y | J | Q | E | L |
| R | N | T | N | A | H | C | R | E | M | W | N | L | D | U |
| U | C | J | H | R | I | S | M | I | L | E | S | H | I | T |
| O | E | G | R | E | E | T | I | N | G | W | U | P | F | I |
| C | A | P | P | R | E | C | I | A | T | I | O | N | N | O |
| R | V | Z | V | E | G | D | E | L | W | O | N | K | O | N |
| N | O | I | T | A | C | I | F | I | R | E | V | C | C | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| E | X | B | S | A | T | I | S | F | A | C | T | I | O | N |
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