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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | B | W | O | W | F | A | C | T | O | R | A | N | J | V |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | M |
| X | S | I | A | P | P | R | E | C | I | A | T | I | O | N |
| S | U | M | V | E | R | I | F | I | C | A | T | I | O | N |
| M | O | C | Z | R | E | S | O | L | U | T | I | O | N | R |
| I | E | Y | O | M | E | X | T | R | A | M | I | L | E | N |
| L | T | S | A | T | I | S | F | A | C | T | I | O | N | G |
| E | R | T | N | A | H | C | R | E | M | I | M | H | L | N |
| S | U | Z | E | G | N | I | N | E | T | S | I | L | A | I |
| N | O | I | T | A | C | I | N | U | M | M | O | C | J | T |
| E | C | N | E | D | I | F | N | O | C | O | K | X | D | E |
| E | E | C | I | O | V | F | O | E | N | O | T | I | B | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | C | N | A | R | U | S | S | A | J | G | E | F | U | G |
| X | A | C | K | O | W | L | E | D | G | M | E | N | T | C |
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