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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | N | R | O | L | I | S | T | E | N | I | N | G | S | N |
| A | U | E | A | A | K | K | G | G | E | N | O | A | N | O |
| C | Y | S | A | C | R | N | N | L | L | O | I | S | O | I |
| C | E | O | T | K | D | O | I | S | I | I | T | S | I | T |
| O | C | U | O | O | H | W | T | E | M | T | A | U | T | A |
| U | N | R | N | W | M | L | E | L | A | U | C | R | A | I |
| N | E | C | E | L | E | E | E | I | R | L | I | A | C | C |
| T | D | E | O | E | R | D | R | M | T | O | F | N | I | E |
| A | I | F | F | D | C | G | G | S | X | S | I | C | N | R |
| B | F | U | V | G | H | E | C | M | E | E | R | E | U | P |
| I | N | L | O | M | A | S | R | V | Y | R | E | S | M | P |
| L | O | N | I | E | N | I | F | K | A | V | V | G | M | A |
| I | C | E | C | N | T | N | A | B | B | L | P | I | O | T |
| T | V | S | E | T | S | U | O | E | T | R | U | O | C | C |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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