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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | R | M | L | I | S | T | E | N | I | N | G | J | I |
| A | U | E | Z | D | T | H | I | V | D | N | O | R | N | H |
| C | A | S | S | U | R | A | N | C | E | O | I | U | O | S |
| C | C | O | T | W | B | E | B | S | S | I | T | A | I | A |
| O | K | U | O | O | N | G | T | E | G | T | A | P | T | T |
| U | O | R | N | W | M | D | M | L | N | U | C | P | A | I |
| N | W | C | E | F | R | E | E | I | I | L | I | R | C | S |
| T | L | E | O | A | D | L | R | M | T | O | F | E | I | F |
| A | E | F | F | C | B | W | C | S | E | S | I | C | N | A |
| B | D | U | V | T | T | O | H | Y | E | E | R | I | U | C |
| I | G | L | O | O | P | N | A | O | R | R | E | A | M | T |
| L | M | N | I | R | S | K | N | R | G | N | V | T | M | I |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | O |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | T | S | E | X | T | R | A | M | I | L | E | N | O | E |
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