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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| I | B | S | R | B | Q | E | L | I | M | A | R | T | X | E |
| O | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| D | L | G | L | I | S | T | E | N | I | N | G | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | H | N | I |
| T | N | O | I | T | U | L | O | S | E | R | F | W | F | T |
| E | C | N | A | R | U | S | S | A | E | B | A | U | I | C |
| G | N | I | T | E | E | R | G | S | N | H | L | U | D | A |
| P | L | S | U | C | O | U | R | T | E | O | U | S | E | F |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | S |
| E | W | L | D | Y | M | E | R | C | H | A | N | T | C | I |
| G | C | I | R | O | T | C | A | F | W | O | W | Q | E | T |
| C | H | M | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| V | U | U | A | P | P | R | E | C | I | A | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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