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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| Q | U | Q | U | G | N | I | N | E | T | S | I | L | T | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| R | X | M | T | O | N | E | O | F | V | O | I | C | E | A |
| N | W | I | N | O | E | L | I | M | A | R | T | X | E | T |
| R | R | L | R | X | M | E | R | C | H | A | N | T | C | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | S |
| D | E | S | P | C | O | U | R | T | E | O | U | S | E | F |
| G | R | E | E | T | I | N | G | S | P | Y | X | D | D | A |
| A | S | S | U | R | A | N | C | E | E | D | L | I | I | C |
| I | N | O | I | T | U | L | O | S | E | R | T | K | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | R | N | I |
| X | W | O | W | F | A | C | T | O | R | X | I | I | O | O |
| Z | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| X | A | P | P | R | E | C | I | A | T | I | O | N | E | E |
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