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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| P | L | R | H | A | F | E | L | I | M | A | R | T | X | E |
| L | N | O | I | T | A | C | I | N | U | M | M | O | C | E |
| S | Z | O | L | I | S | T | E | N | I | N | G | I | O | C |
| N | O | I | T | A | C | I | F | I | R | E | V | V | N | N |
| J | N | O | I | T | U | L | O | S | E | R | Y | I | F | A |
| S | U | O | E | T | R | U | O | C | E | H | G | T | I | R |
| G | E | M | S | E | L | I | M | S | B | T | F | M | D | U |
| N | P | T | N | A | H | C | R | E | M | N | D | R | E | S |
| I | W | A | P | P | R | E | C | I | A | T | I | O | N | S |
| T | S | T | N | E | M | G | D | E | L | W | O | K | C | A |
| E | N | R | W | O | W | F | A | C | T | O | R | A | E | Q |
| E | Q | L | T | O | N | E | O | F | V | O | I | C | E | S |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| G | U | E | S | A | T | I | S | F | A | C | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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