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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | H | R | O | T | C | A | F | W | O | W | N | A | Y | N |
| A | U | E | Y | A | B | Y | S | H | E | N | O | S | N | O |
| C | L | S | Q | C | X | G | T | X | L | O | I | S | O | I |
| C | R | O | T | K | I | N | N | S | I | I | T | U | I | T |
| O | G | U | O | O | P | I | A | E | M | T | A | R | T | A |
| U | C | R | N | W | M | N | H | L | A | U | C | A | A | I |
| N | O | C | E | L | V | E | C | I | R | L | I | N | C | C |
| T | N | E | O | E | G | T | R | M | T | O | F | C | I | E |
| A | F | F | F | D | T | S | E | S | X | S | I | E | N | R |
| B | I | U | V | G | T | I | M | R | E | E | R | E | U | P |
| I | D | L | O | M | S | L | N | O | L | R | E | H | M | P |
| L | E | N | I | E | V | H | C | G | L | B | V | D | M | A |
| I | N | E | C | N | N | W | P | S | R | R | J | I | O | V |
| T | C | S | E | T | S | U | O | E | T | R | U | O | C | H |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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