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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| A | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| P | U | W | O | W | F | A | C | T | O | R | I | I | O | O |
| R | E | S | O | L | U | T | I | O | N | R | V | R | N | I |
| E | N | O | I | T | A | C | I | F | I | R | E | V | F | T |
| C | O | U | R | T | E | O | U | S | E | N | X | X | I | C |
| I | R | N | S | E | L | I | M | S | O | Y | G | Y | D | A |
| A | W | T | N | A | H | C | R | E | M | X | R | Z | E | F |
| T | I | G | N | I | N | E | T | S | I | L | E | S | N | S |
| I | J | P | E | R | M | N | Y | X | U | V | E | U | C | I |
| O | S | N | J | O | E | L | I | M | A | R | T | X | E | T |
| N | V | Y | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | U | A | S | S | U | R | A | N | C | E | G | K | K | Q |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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