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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | M | A | N | G | R | E | E | T | I | N | G | R | G | C |
| N | N | P | O | N | E | F | N | E | W | J | M | E | U | A |
| E | O | P | I | O | L | S | T | G | F | X | N | S | V | C |
| M | I | R | T | I | I | S | N | N | J | W | T | O | A | C |
| G | T | E | A | T | M | E | A | I | T | O | O | U | S | O |
| D | A | C | C | U | A | L | H | N | M | W | N | R | S | U |
| E | C | I | I | L | R | I | C | E | F | F | E | C | U | N |
| L | I | A | F | O | T | M | R | T | Q | A | O | E | R | T |
| W | N | T | I | S | X | S | E | S | A | C | F | F | A | A |
| O | U | I | R | E | E | M | M | I | G | T | V | U | N | B |
| K | M | O | E | R | W | O | V | L | J | O | O | L | C | I |
| C | M | N | V | D | Z | P | G | Y | K | R | I | N | E | L |
| A | O | I | S | U | O | E | T | R | U | O | C | E | I | I |
| J | C | O | N | F | I | D | E | N | C | E | E | S | I | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | Y | Y |
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