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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| J | S | S | A | S | S | U | R | A | N | C | E | N | A | E |
| U | A | S | E | E | C | N | E | D | I | F | N | O | C | T |
| N | T | E | C | O | U | R | T | E | O | U | S | I | C | N |
| O | I | N | I | W | S | J | N | H | A | W | V | T | O | E |
| I | S | L | O | O | M | G | A | L | J | R | E | A | U | M |
| T | F | U | V | W | I | E | H | I | E | E | R | I | N | G |
| A | A | F | F | F | L | G | C | S | X | S | I | C | T | D |
| C | C | E | O | A | E | D | R | T | T | O | F | E | A | E |
| I | T | C | E | C | S | E | E | E | R | L | I | R | B | L |
| N | I | R | N | T | M | L | M | N | A | U | C | P | I | W |
| U | O | U | O | O | B | W | I | I | M | T | A | P | L | O |
| M | N | O | T | R | N | O | L | N | I | I | T | A | I | K |
| M | S | S | S | R | J | N | T | G | L | O | I | S | T | C |
| O | U | E | L | T | V | K | R | V | E | N | O | F | Y | A |
| C | G | R | E | E | T | I | N | G | O | U | N | M | A | W |
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