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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | I | R | J | L | I | S | T | E | N | I | N | G | Q | N |
| A | U | E | Y | C | N | U | L | W | W | N | O | E | N | O |
| C | A | S | S | U | R | A | N | C | E | O | I | X | O | I |
| C | C | O | T | R | E | E | H | S | C | I | T | T | I | T |
| O | K | U | O | O | O | G | Y | E | G | T | A | R | T | A |
| U | O | R | N | T | M | D | M | L | N | U | C | A | A | I |
| N | W | C | E | C | Y | E | E | I | I | L | I | M | C | C |
| T | L | E | O | A | W | L | R | M | T | O | F | I | I | E |
| A | E | F | F | F | R | W | C | S | E | S | I | L | N | R |
| B | D | U | V | W | D | O | H | W | E | E | R | E | U | P |
| I | G | L | O | O | J | N | A | H | R | R | E | F | M | P |
| L | M | N | I | W | M | K | N | W | G | P | V | D | M | A |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | C |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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