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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | U | N | N | W | O | W | F | A | C | T | O | R | K | C |
| W | N | D | O | N | E | V | G | O | B | A | W | E | U | A |
| N | O | C | I | O | L | D | N | L | V | C | V | S | H | C |
| O | I | E | T | I | I | S | I | I | S | K | T | O | U | C |
| I | T | C | A | T | M | E | T | S | O | O | O | U | J | O |
| T | A | N | C | U | A | L | E | T | M | W | N | R | C | U |
| A | C | A | I | L | R | I | E | E | E | L | E | C | O | N |
| I | I | R | F | O | T | M | R | N | R | E | O | E | N | T |
| C | N | U | I | S | X | S | G | I | C | D | F | F | F | A |
| E | U | S | R | E | E | I | I | N | H | G | V | U | I | B |
| R | M | S | E | R | N | C | M | G | A | M | O | L | D | I |
| P | M | A | V | L | V | C | A | I | N | E | I | N | E | L |
| P | O | I | T | C | X | A | Z | P | T | N | C | E | N | I |
| A | C | O | U | R | T | E | O | U | S | T | E | S | C | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | E | Y |
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