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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| U | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
| L | V | E | R | I | F | I | C | A | T | I | O | N | U | I |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| K | E | C | I | O | V | F | O | E | N | O | T | X | S | E |
| A | P | P | R | E | C | I | A | T | I | O | N | A | G | S |
| E | S | G | P | O | M | O | B | J | M | J | T | M | N | O |
| C | U | E | N | D | T | O | N | E | Q | I | K | E | I | L |
| N | O | J | B | I | Q | C | R | F | S | A | S | R | T | U |
| A | E | B | P | O | N | S | A | F | I | M | W | C | E | T |
| R | T | J | F | E | E | E | A | F | I | D | M | H | E | I |
| U | R | A | A | R | N | C | T | L | W | F | E | A | R | O |
| S | U | R | V | M | T | Q | E | S | R | O | T | N | G | N |
| S | O | I | W | I | E | S | R | E | I | E | W | T | C | D |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | G |
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