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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| F | S | S | G | N | I | T | E | E | R | G | N | G | A | E |
| W | A | S | S | U | R | A | N | C | E | O | N | V | C | W |
| N | T | E | T | S | P | P | Y | Y | I | I | E | I | C | T |
| O | I | N | N | E | D | P | S | T | N | R | V | O | O | N |
| I | S | L | A | L | K | Q | U | E | I | R | N | S | U | E |
| T | F | U | H | I | P | L | T | F | E | F | U | R | N | M |
| A | A | F | C | M | O | S | I | S | I | O | Q | O | T | G |
| C | C | E | R | S | I | C | R | D | E | E | U | T | A | D |
| I | T | C | E | L | A | E | E | T | Z | Z | X | C | B | E |
| N | I | R | M | T | M | N | R | C | Q | C | T | A | I | L |
| U | O | U | I | O | C | U | D | B | X | J | U | F | L | W |
| M | N | O | T | E | O | N | O | W | Z | K | V | W | I | O |
| M | N | S | E | C | I | O | V | F | O | E | N | O | T | K |
| O | U | E | X | T | R | A | M | I | L | E | N | W | Y | C |
| C | J | R | N | O | I | T | A | I | C | E | R | P | P | A |
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