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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| E | A | N | W | O | W | F | A | C | T | O | R | S | S | X |
| N | C | O | N | F | I | D | E | N | C | E | P | S | A | R |
| O | C | I | V | E | L | I | M | A | R | T | X | E | T | N |
| I | O | T | V | M | E | R | C | H | A | N | T | N | I | O |
| T | U | A | L | R | M | R | J | L | E | N | E | L | S | I |
| A | N | C | N | I | E | L | I | H | H | M | O | U | F | T |
| I | T | I | U | O | S | S | Y | S | G | J | L | F | A | A |
| C | A | F | R | Q | I | T | R | D | X | W | F | E | C | C |
| E | B | I | G | N | I | T | E | E | R | G | P | C | T | I |
| R | I | R | W | M | D | L | U | N | M | C | H | R | I | N |
| P | L | E | T | W | W | F | J | L | I | O | O | U | O | U |
| P | I | V | I | O | R | X | A | N | O | N | T | O | N | M |
| A | T | F | K | P | S | E | L | I | M | S | G | S | J | M |
| X | Y | C | O | U | R | T | E | O | U | S | E | E | U | O |
| Z | A | S | S | U | R | A | N | C | E | C | W | R | B | C |
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