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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | M | R | O | T | C | A | F | W | O | W | N | G | E | C |
| A | U | E | T | Y | M | T | G | C | V | N | O | D | N | O |
| C | A | S | S | U | R | A | N | C | E | O | I | G | O | U |
| C | C | O | T | Z | C | P | I | S | G | I | T | N | I | R |
| O | K | U | O | O | T | P | T | E | K | T | A | I | T | T |
| U | O | R | N | E | M | R | E | L | N | U | C | N | A | E |
| N | W | C | E | L | E | E | E | I | O | L | I | E | C | O |
| T | L | E | O | I | R | C | R | M | W | O | F | T | I | U |
| A | E | F | F | M | C | I | G | S | L | S | I | S | N | S |
| B | D | U | V | A | H | A | V | R | E | E | R | I | U | A |
| I | G | L | O | R | A | T | P | C | D | R | E | L | M | S |
| L | M | N | I | T | N | I | O | P | G | E | V | X | M | L |
| I | E | E | C | X | T | O | D | D | E | T | X | I | O | T |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | O |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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